Reviewed April 2018
A. GENERAL TERMS
- "Poyntons Shoes" means Poyntons Shoes, 80-82 High Street, Mablethorpe, Lincolnshire, LN12 1AS, United Kingdom.
- "Site" means the website www.poyntonsshoes.co.uk owned by Poyntons Shoes.
- "User" or "You" means a user of the "Site".
We are providing the "Site" on an "as is, as available" basis to the user. "You" use the "Site" entirely at your own risk, and Poyntons Shoes cannot be held responsible for any loss of data whilst using this "Site" nor can it be held responsible for any consequential loss of data, nor can it be held responsible for any losses occurring through the transmission of a "virus" or a "worm".
Before Using This Site, Please Read All Of The Agreement Carefully...
By accessing any areas of the "Site", the "User" agrees to be legally bound and to abide by these terms and conditions. If you do not agree with any part of these terms and conditions, you must not use the "Site". Poyntons Shoes reserves the right, at its sole discretion, to amend this agreement at any time by posting the amended terms on this "Site". The amended terms shall be effective from and after the date that they are posted on the "Site".
The "User" acknowledges that the information, data, images, sounds, illustrations and other materials on the "Site" are copyrighted works of Poyntons Shoes and/or various third party providers. Reproduction or storage of information or works retrieved from this "Site", in all forms, by media or technologies now existing or hereafter developed, is forbidden without the express permission of Poyntons Shoes.
B. TRANSACTION TERMS
When you place you order on the Poyntons Shoes website you will be asked to confirm that you accept our terms and conditions laid out here.
Acceptance of Order
When email confirmation of your order is received by you, this is to indicate that we have received your order. At this stage it will be marked 'Pending'. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when your order status is updated to 'Processing'. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
All orders are sent by Hermes at £2.95 per ORDER. If no-one is at home to sign for the delivery, Hermes will leave you a card with details of how you can request re-delivery or collection.
We aim to get your order delivered to you as soon as possible. Where items are in stock we will despatch within 2 working days of acceptance of order. In the rare event that an item is out of stock we will contact you to advise you of a 'lead' time for delivery and confirm that this is acceptable to you.
Customers will normally receive their order in 1 - 2 working days after despatch. Please allow for possible delays in the two-week period prior to Christmas! We will send you an email when your order has left our premises. This will update your order status to 'Shipped'. Please bear these timescales in mind before contacting us about non-delivery. Customers are able to access their order history and status of current orders by logging in and going to My Account.
Our order and payment processes are fully secured using a 128-bit encryption payment gateway provided by PayPal. Customers may pay by most major credit/debit cards. A PayPal account is NOT required to make a purchase. Click for details.
Right to Cancel
Under the distance selling regulations you have the right to cancel your order for any item purchased on this website, for a full refund. Your cancellation rights expire 7 days after receipt of the goods. The distance selling regulations provide further information regarding your cancellation rights. Deemed delivery date will be 2 working days from date of posting. Notice of cancellation must be given in writing or via email using the contact information on this website.
Goods returned due to cancellation must be complete with any original packaging and be in a re-saleable condition, i.e. not damaged, stained or worn (other than to determine the fit of shoes). We will issue a full refund of the purchase price, not including postage charges.
Returns and Refunds Policy
- Item damaged in transit - If an item delivered has been damaged in transit you can return it within 7 days of receipt for replacement or a full refund including postage.
- Item is defective - You have the right to return faulty items within a reasonable period of time for replacement or a full refund including postage.
- Item incorrect - If we send you an incorrect item immediately send the item back to us and we will either replace it or refund to your credit / debit card, including postage.
YOU MUST CONTACT US PRIOR TO RETURNING DAMAGED OR FAULTY GOODS TO INFORM US OF YOUR INTENTIONS
We guarantee your satisfaction. If you are unhappy with your purchase in any way, please contact us and we will do our utmost to arrange a satisfactory outcome for you
If you need to reach us, please use the Contact Us form on this site or telephone our published number.
Poyntons Shoes reserves the right, at its sole discretion, to amend these Terms and Conditions at any time by posting the amended terms on this website.. The amended terms shall be effective from and after the date that they are published on the website.